Score every AI agent on your trucks and in your office.
Schedulers, dispatchers, lead-gen, customer-service — job completed clean is the only thing that counts. AgentScore reads your jobs platform and shows you which agents help your crews close jobs faster, and which create callbacks you'll pay for next week.
What you see in the dashboard
- Per-agent score across throughput-vs-benchmark, callback rate, customer satisfaction, response time.
- ImplementationScore for the company — workflow integration depth, data foundation, governance.
- Recommendations linked to the specific KPI dragging the agent down — fix the prompt, not the dashboard.
The agents
What AI in a field-services org typically looks like.
Same eight factors as every other vertical, weighted for blue-collar service operations.
Scheduling assistant
Books jobs, manages cancellations, fills crew schedules. Lives inside Jobber, ServiceTitan, or Housecall.
Dispatcher
Routes the next job to the right crew based on skill, location, and time on site.
Lead-gen + intake
Qualifies inbound leads, runs the first call, sends estimates without a CSR ever picking up.
Customer-service bot
Handles status questions, resolves callbacks, escalates the angry ones cleanly to a human.
Quote follow-up
Chases unsigned estimates, books the install, mutes itself when a CSR closes the deal.
The signal
What we read from Jobber, ServiceTitan, and your call data.
OAuth read-only into the jobs platform. Vapi for the voice flows. CSV for the rest.
Throughput vs. benchmark
Jobs completed per crew-day against the sector norm.
Callback rate
How often a job comes back inside 30 days for the same issue.
Customer satisfaction
CSAT lift on agent-touched jobs vs. human-only baseline.
Response time
Time from inbound to first agent action — the dispatch heartbeat.
Override rate
How often a CSR or dispatcher overrides what the agent suggests.
Regional roofing · 22 crews · 3 AI agents
A 27% callback spike caught before payroll did.
Pre-AgentScore: scheduling agent looked great on the demo, then field tickets piled up. AgentScore caught a 27% week-over-week callback spike before payroll did.
Two prompts rewritten, one rule patched, callback rate back under target in 11 days.
SOC 2 in progress
Type II audit kicked off Q3 — interim report on request.
Read-only data access
OAuth scopes never request write to your CRM, jobs platform, or call data.
Algorithm-only scoring
Every score computed by ASAM. No manual overrides — not for customers, not for us.
Anonymized at ingest
Identifiers stripped before any aggregate analytics. We never train on identified rows.
Connect Jobber — score in 5 minutes.
OAuth read-only, 48 hours to first score. The dashboard your dispatch team actually opens.